Refund policy

Returns & Refunds Policy — RoomGlo

Returns
We want you to love your RoomGlo order. If something's not right, you can return most items within 14 days of delivery for a refund.

To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to start a return
Email us at Roomglo.co@outlook.com with your order number and the reason for your return. We'll get back to you with next steps within 1-2 business days.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or faulty items
If your item arrives damaged, faulty, or not as described, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

Non-returnable items
For hygiene reasons, we're unable to accept returns on used or opened electronics unless faulty.

Your legal rights
As a UK customer, you have a legal right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations, for any reason, without needing to give an explanation.

Contact us
Questions about your return? Email Roomglo.co@outlook.com and we'll help you out.